Privacy Policy.
Your trust matters to us. Learn how CreativeAxis collects, uses, stores, and protects your personal information when you visit our website or use our services.
This policy explains our approach to personal information. Please read it carefully to understand your rights and the choices available to you.
Overview
CreativeAxis ("we", "us", or "our") respects your privacy and is committed to handling personal information responsibly. This Privacy Policy describes how information may be collected and processed when you visit creativeaxis.co.ke, contact us, request a quotation, purchase services, or otherwise interact with our business.
This policy applies to our website, communications, and services to the extent relevant to the personal information we process.
Our guiding principle is simple: collect information for legitimate purposes, use it responsibly, and take appropriate steps to protect it.
Where applicable, we handle personal information in accordance with Kenya's Data Protection Act, 2019, its applicable regulations, and other relevant privacy laws governing our activities.
Information We Collect
The information we collect depends on how you interact with CreativeAxis. It may include the following categories.
Contact Information
Your name, email address, telephone number, business name, and other contact details you provide.
Project Information
Project descriptions, service requirements, design preferences, quotations, files, and communications you choose to send us.
Transaction Information
Payment status, transaction references, invoice information, billing details, and service purchase records where applicable.
Technical Information
Information such as IP address, browser type, device information, approximate location derived from technical data, and website usage information, where collected.
Communication Records
Messages, support requests, feedback, and relevant records of interactions with our team.
Marketing Preferences
Your communication preferences and information about whether you have consented to receive marketing communications, where applicable.
Please do not submit passwords, payment card security codes, or other highly sensitive information through ordinary contact forms or email.
How We Collect Information
Information may be collected through:
- Contact forms, quotation requests, and project briefs.
- Emails, telephone calls, and other direct communications.
- Service registrations, invoices, and payment workflows.
- Website cookies and similar technologies, where enabled.
- Website hosting, security, and analytics tools, where used.
- Third-party platforms you use to interact with our services.
- Publicly available business information, where relevant and lawful.
We may also receive information from service providers assisting us with website operations, payment processing, communications, or other business functions.
How We Use Your Information
Depending on the circumstances, we may use personal information to:
- Respond to questions, enquiries, and requests for quotations.
- Prepare proposals and deliver requested services.
- Manage client relationships, projects, and support requests.
- Process payments and maintain appropriate transaction records.
- Operate, maintain, troubleshoot, and improve our website.
- Protect our website, systems, clients, and business against fraud or misuse.
- Send service-related updates, invoices, and important notices.
- Send marketing communications where permitted by law.
- Meet legal, accounting, regulatory, and contractual obligations.
- Establish, exercise, or defend legal claims where necessary.
We seek to use personal information only for purposes that are relevant to the circumstances in which it was collected, or for another purpose permitted by applicable law.
Legal Basis for Processing
Where applicable law requires a lawful basis for processing, CreativeAxis may rely on one or more of the following, depending on the information and purpose involved:
Consent
Where you have given valid consent for a specific purpose, such as certain marketing or optional tracking activities.
Contractual Necessity
Where processing is necessary to take steps you request before entering into a contract or to perform a contract with you.
Legal Obligations
Where we must process or retain information to comply with applicable legal or regulatory duties.
Other Permitted Grounds
Where another lawful basis applies, such as a legitimate interest recognised by applicable law, subject to any required assessment and safeguards.
Where processing relies on consent, you may withdraw that consent, subject to applicable law. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
Cookies and Analytics
Our website may use cookies and similar technologies to support website functionality, remember preferences, improve performance, measure traffic, and support security. The technologies actually used depend on our website configuration and enabled services.
Types of cookies
Non-essential cookies should be managed in accordance with applicable consent requirements. Where a cookie preference tool is provided, you can use it to review available options.
You may also manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
Read our Cookie Policy ↗Sharing Your Information
CreativeAxis does not sell personal information as a business practice. We may disclose information where reasonably necessary for legitimate business operations or where permitted or required by law.
Depending on the services involved, recipients may include:
- Technology providers: Website hosting, cloud storage, email, security, and technical support providers.
- Payment providers: Payment gateways and financial service providers involved in processing transactions.
- Business service providers: Contractors or partners who need relevant information to perform authorised work for us.
- Professional advisers: Legal, accounting, or other professional advisers where appropriate.
- Authorities and legal recipients: Where disclosure is required by law or necessary for legitimate legal proceedings.
Where appropriate, we seek to ensure that service providers handling personal information on our behalf are subject to suitable confidentiality, security, and data-protection obligations.
Information may also be disclosed in connection with a business restructuring or transfer, subject to applicable legal requirements and appropriate safeguards.
Data Security
We take appropriate technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
Depending on the systems involved, these measures may include:
- Access controls and appropriate account permissions.
- Security updates and system maintenance.
- Secure connections and protected transmission where supported.
- Appropriate handling of client files and business records.
- Use of reputable third-party providers where appropriate.
No website, online transmission, or storage system can be guaranteed to be completely secure. We work to reduce risks and respond appropriately to incidents in accordance with applicable legal requirements.
How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including service delivery, client relationship management, security, dispute resolution, and legal compliance.
Retention periods may depend on:
- The nature and sensitivity of the information.
- Whether an ongoing client relationship exists.
- Applicable accounting, tax, contractual, or legal requirements.
- The need to resolve disputes or protect legal rights.
- Technical limitations and backup retention arrangements.
When information is no longer required, we take reasonable steps to delete, anonymise, or securely dispose of it, subject to applicable law and legitimate retention needs.
Your Privacy Rights
Depending on applicable law and the circumstances of processing, you may have rights relating to your personal information.
Access
Request access to personal information we hold about you.
Correction
Request correction of inaccurate or incomplete information.
Deletion
Request deletion where the applicable legal conditions are met.
Object
Object to certain forms of processing where the law provides this right.
Withdraw Consent
Withdraw consent where processing is based on your consent.
Other Rights
Exercise other rights available under applicable data-protection laws.
How to submit a request
To make a privacy request, contact us using the details provided below or through our contact page. Please describe your request clearly enough for us to understand it.
We may need to verify your identity before acting on a request. We will respond within the time required by applicable law. Some requests may be subject to legal exceptions or limitations.
Where applicable, you may also lodge a complaint with the relevant data-protection supervisory authority.
International Data Transfers
Some technology or service providers may process information in countries outside Kenya. Where personal information is transferred internationally, we will take steps required by applicable law, which may include assessing the transfer, implementing appropriate safeguards, and obtaining consent where legally required.
The safeguards used will depend on the destination, the nature of the information, the service involved, and applicable legal requirements.
Third-Party Websites and Services
Our website may contain links to third-party websites, tools, payment services, or social media platforms. These services may operate under their own privacy policies and terms.
We do not control the privacy practices of independent third parties. Before providing information directly to an external service, please review its applicable policies.
The inclusion of a link does not necessarily mean that CreativeAxis endorses every practice of the linked service.
Children's Privacy
Our website and services are intended primarily for individuals and businesses seeking professional digital services. We do not knowingly seek to collect children's personal information in circumstances where doing so would be inappropriate or unlawful.
Where information relating to a child is processed, applicable legal requirements and safeguards must be followed. If you believe that a child has provided personal information inappropriately, please contact us so that the matter can be reviewed.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business, website, technology, service providers, or legal obligations.
When we make changes, we will update the date displayed at the top of this page. Where applicable law requires additional notice or consent, we will take the required steps.
We encourage you to review this page periodically to remain informed about our privacy practices.
Contact Us About Privacy
If you have questions about this Privacy Policy, wish to exercise a privacy right, or want to raise a concern about how your information is handled, please contact CreativeAxis.
Let's talk about your privacy.
Send us your question or request through our official website contact page.
Contact CreativeAxis ↗ creativeaxis.co.kePlease avoid including passwords, payment card details, or unnecessary sensitive personal information in your enquiry.
CreativeAxis · Design. Strategy. Impact.
Questions about how we handle your data?
We welcome your privacy questions and requests.