CreativeAxis Help Centre

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Everything you need to know about our websites, digital services, pricing, maintenance, and how we work together.

Try “pricing”, “M-Pesa”, “hosting”, “maintenance”, or “e-commerce”.
Website Development Business websites, stores, and applications
Clear Project Scope Agreed features, pricing, and deliverables
Creative Services Design, flyers, and digital support
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Frequently asked questions

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01

Websites & Development

Building your online presence

What types of websites does CreativeAxis build?
We build business showcase websites, portfolio websites, e-commerce stores, landing pages, and custom web applications. We recommend an approach based on your goals, required features, budget, and long-term plans.
What is the difference between Bronze, Silver, and Gold?
Bronze — KES 15,000: A professional showcase website for presenting your business, services, and contact information.

Silver — KES 34,999: An e-commerce website designed to display products and support online sales.

Gold — KES 86,999: A custom web application starting package with an admin dashboard and customer portal, subject to the agreed project scope.
Do you use WordPress or JavaScript?
We can use WordPress for suitable business websites and vanilla JavaScript for custom frontend functionality. The right choice depends on the features required. A complete web application may also need a backend, database, and secure authentication system.
Will my website work on mobile phones?
Responsive design is part of our website planning. We aim to make the layout usable across mobile phones, tablets, laptops, and desktop screens. Final testing depends on the agreed scope and supported browsers.
Can you redesign my existing website?
Yes. We can review your current website and propose improvements to its design, usability, content structure, mobile experience, and functionality. Website migrations or major integrations may require a separate quotation.
Can you build an admin dashboard and customer portal?
Yes. Custom portals can include user accounts, dashboards, records, forms, and role-based access. The required backend, database, authentication, security controls, and integrations will be defined in the project specification.
02

Pricing & Packages

Understanding costs and inclusions

How much does a website cost?
Our listed starting prices are:
  • Bronze showcase website: KES 15,000
  • Silver e-commerce website: KES 34,999
  • Gold web application: KES 86,999
Larger projects, additional features, premium services, and complex integrations may cost more. See our Pricing Page for package details.
Are the prices one-time payments?
The listed website development prices are one-time starting prices. Maintenance is charged separately every six months. Any payment milestones, additional services, and applicable third-party costs will be outlined in your quotation.
Do you offer custom quotations?
Yes. If your project falls outside our standard packages, contact us with your requirements. We will assess the features, complexity, integrations, timeline, and deliverables before preparing a quotation.
Are there additional costs beyond the package price?
Additional costs may apply to premium plugins, paid themes, third-party subscriptions, payment provider fees, premium domains, extra hosting capacity, extensive content creation, or features outside the agreed scope. These should be disclosed in the project quotation.
Do you require a deposit before starting?
Payment arrangements are agreed before work begins and recorded in the quotation or contract. Any deposit, milestones, final payment, and delivery conditions will be communicated clearly before the project starts.
03

Hosting, Domains & Maintenance

Keeping your website running

How much is website maintenance?
Our listed semi-annual maintenance fees are:
  • Bronze: KES 4,499 every six months
  • Silver: KES 4,499 every six months
  • Gold: KES 9,999 every six months
The precise maintenance tasks and exclusions will be agreed in writing.
What is included in maintenance?
Depending on the agreed plan, maintenance may cover routine updates, basic website checks, minor technical troubleshooting, and limited support. New features, major redesigns, extensive content changes, and substantial development are not automatically included.
Do your packages include hosting?
Our packages are advertised with free hosting subject to the agreed hosting terms. The hosting plan, storage, bandwidth, renewal conditions, email services, backups, and any limits should be confirmed before the project begins.
Is domain renewal free?
Free domain renewal is listed as a package inclusion subject to the agreed domain and renewal terms. Domain eligibility, renewal periods, premium domain costs, and transfer conditions should be confirmed in your quotation.
Can you help if my website goes offline?
Yes. Contact us with your website address, the problem you are seeing, and any error message. We can assess the issue and advise on the next steps. Response times and emergency support depend on your support agreement.
Will I own my website and domain?
Ownership, administrator access, domain registration, source code, third-party licences, and handover arrangements should be defined in the project agreement. We clarify these details so you know what access and rights are included.
04

E-commerce & Payments

Taking your business online

Can you integrate M-Pesa into my website?
We can assess and implement Safaricom M-Pesa Daraja integration where appropriate. Integration may require an eligible business, approved credentials, testing, and configuration of the relevant payment workflow.
Which payment gateways can you integrate?
Depending on provider availability and project requirements, options may include Paystack, Pesapal, Authorize.Net, and other supported gateways. Availability, merchant approval, API access, and provider terms must be checked for each project.
Are payment gateway fees included in the website price?
No, not by default. Payment processing fees, transaction charges, gateway subscriptions, merchant account costs, and provider-imposed charges are separate unless expressly included in your quotation.
Can customers browse products and place orders online?
Yes. An e-commerce project can include product pages, categories, shopping cart functionality, checkout, and order workflows. The exact features depend on the selected platform and agreed development scope.
Can you connect my website to another system using an API?
Yes, where the external system offers a suitable API and access credentials. We review the documentation, authentication requirements, limitations, and expected data flow before confirming the integration scope and price.
05

Graphics, Flyers & Creative Services

Bringing your brand to life

How much does a club or event flyer cost?
Our listed starting price is KES 500 per flyer. Complex designs, additional formats, motion graphics, and urgent delivery may require a separate quotation.
Do you design social media graphics?
Yes. We can create promotional graphics, campaign artwork, social media content, event creatives, and other branded materials. Larger recurring content requirements can be quoted as a package or contract.
Can I request revisions to a design?
Revision arrangements should be confirmed when your order is placed. The agreed quote will specify the included revisions and any charges for changes beyond the original brief or approved concept.
What should I provide when ordering a flyer?
Provide the event name, date, venue, start time, contact information, logos, photos, required wording, preferred dimensions, and any reference designs. Clear information helps us produce artwork that matches your brief.
06

Projects, Timelines & Contracts

Working together successfully

How long does a website take to build?
Delivery time depends on the project size, content readiness, design approvals, integrations, and revisions. We will agree on an estimated timeline and milestones after reviewing the project requirements.
What do you need from me before starting?
We may need your business information, logos, brand assets, website content, product details, domain access, integration credentials, and feedback on designs. Access credentials should be shared securely, not through public messages.
Do you offer ongoing contracts?
Yes. Contract and retainer services are negotiable. Pricing depends on the requested services, workload, deliverables, response times, and contract duration. We can prepare a proposal based on your needs.
Can I request a special quote for a large project?
Absolutely. Custom platforms, complex portals, large e-commerce systems, integrations, and multi-service projects are assessed individually. Send us a brief describing your goals, required features, timeline, and budget range.
How do I get started?
Visit our Contact Page and tell us about your project. We will review your requirements, discuss the best approach, and confirm the scope, quotation, and next steps before work begins.
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Project features, pricing, delivery timelines, payment terms, hosting, domain arrangements, and maintenance responsibilities are confirmed in the relevant written quotation or agreement.