CreativeAxis Help Centre
Questions? We've got answers.
Everything you need to know about our websites, digital services, pricing, maintenance, and how we work together.
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Try “pricing”, “M-Pesa”, “hosting”, “maintenance”, or “e-commerce”.
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Website Development
Business websites, stores, and applications
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Clear Project Scope
Agreed features, pricing, and deliverables
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Creative Services
Design, flyers, and digital support
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Frequently asked questions
Browse a category or search for a specific answer.
01
Websites & Development
Building your online presence
What types of websites does CreativeAxis build?
We build business showcase websites, portfolio websites, e-commerce
stores, landing pages, and custom web applications. We recommend
an approach based on your goals, required features, budget, and
long-term plans.
What is the difference between Bronze, Silver, and Gold?
Bronze — KES 15,000: A professional showcase website
for presenting your business, services, and contact information.
Silver — KES 34,999: An e-commerce website designed to display products and support online sales.
Gold — KES 86,999: A custom web application starting package with an admin dashboard and customer portal, subject to the agreed project scope.
Silver — KES 34,999: An e-commerce website designed to display products and support online sales.
Gold — KES 86,999: A custom web application starting package with an admin dashboard and customer portal, subject to the agreed project scope.
Do you use WordPress or JavaScript?
We can use WordPress for suitable business websites and vanilla
JavaScript for custom frontend functionality. The right choice depends
on the features required. A complete web application may also need a
backend, database, and secure authentication system.
Will my website work on mobile phones?
Responsive design is part of our website planning. We aim to make
the layout usable across mobile phones, tablets, laptops, and desktop
screens. Final testing depends on the agreed scope and supported
browsers.
Can you redesign my existing website?
Yes. We can review your current website and propose improvements
to its design, usability, content structure, mobile experience,
and functionality. Website migrations or major integrations may
require a separate quotation.
Can you build an admin dashboard and customer portal?
Yes. Custom portals can include user accounts, dashboards, records,
forms, and role-based access. The required backend, database,
authentication, security controls, and integrations will be defined
in the project specification.
02
Pricing & Packages
Understanding costs and inclusions
How much does a website cost?
Our listed starting prices are:
- Bronze showcase website: KES 15,000
- Silver e-commerce website: KES 34,999
- Gold web application: KES 86,999
Are the prices one-time payments?
The listed website development prices are one-time starting prices.
Maintenance is charged separately every six months. Any payment
milestones, additional services, and applicable third-party costs
will be outlined in your quotation.
Do you offer custom quotations?
Yes. If your project falls outside our standard packages, contact
us with your requirements. We will assess the features, complexity,
integrations, timeline, and deliverables before preparing a quotation.
Are there additional costs beyond the package price?
Additional costs may apply to premium plugins, paid themes, third-party
subscriptions, payment provider fees, premium domains, extra hosting
capacity, extensive content creation, or features outside the agreed
scope. These should be disclosed in the project quotation.
Do you require a deposit before starting?
Payment arrangements are agreed before work begins and recorded in
the quotation or contract. Any deposit, milestones, final payment,
and delivery conditions will be communicated clearly before the
project starts.
03
Hosting, Domains & Maintenance
Keeping your website running
How much is website maintenance?
Our listed semi-annual maintenance fees are:
- Bronze: KES 4,499 every six months
- Silver: KES 4,499 every six months
- Gold: KES 9,999 every six months
What is included in maintenance?
Depending on the agreed plan, maintenance may cover routine updates,
basic website checks, minor technical troubleshooting, and limited
support. New features, major redesigns, extensive content changes,
and substantial development are not automatically included.
Do your packages include hosting?
Our packages are advertised with free hosting subject to the agreed
hosting terms. The hosting plan, storage, bandwidth, renewal conditions,
email services, backups, and any limits should be confirmed before
the project begins.
Is domain renewal free?
Free domain renewal is listed as a package inclusion subject to
the agreed domain and renewal terms. Domain eligibility, renewal
periods, premium domain costs, and transfer conditions should be
confirmed in your quotation.
Can you help if my website goes offline?
Yes. Contact us with your website address, the problem you are seeing,
and any error message. We can assess the issue and advise on the next
steps. Response times and emergency support depend on your support
agreement.
Will I own my website and domain?
Ownership, administrator access, domain registration, source code,
third-party licences, and handover arrangements should be defined
in the project agreement. We clarify these details so you know
what access and rights are included.
04
E-commerce & Payments
Taking your business online
Can you integrate M-Pesa into my website?
We can assess and implement Safaricom M-Pesa Daraja integration
where appropriate. Integration may require an eligible business,
approved credentials, testing, and configuration of the relevant
payment workflow.
Which payment gateways can you integrate?
Depending on provider availability and project requirements, options
may include Paystack, Pesapal, Authorize.Net, and other supported
gateways. Availability, merchant approval, API access, and provider
terms must be checked for each project.
Are payment gateway fees included in the website price?
No, not by default. Payment processing fees, transaction charges,
gateway subscriptions, merchant account costs, and provider-imposed
charges are separate unless expressly included in your quotation.
Can customers browse products and place orders online?
Yes. An e-commerce project can include product pages, categories,
shopping cart functionality, checkout, and order workflows.
The exact features depend on the selected platform and agreed
development scope.
Can you connect my website to another system using an API?
Yes, where the external system offers a suitable API and access
credentials. We review the documentation, authentication requirements,
limitations, and expected data flow before confirming the integration
scope and price.
05
Graphics, Flyers & Creative Services
Bringing your brand to life
How much does a club or event flyer cost?
Our listed starting price is KES 500 per flyer.
Complex designs, additional formats, motion graphics, and urgent
delivery may require a separate quotation.
Do you design social media graphics?
Yes. We can create promotional graphics, campaign artwork, social
media content, event creatives, and other branded materials.
Larger recurring content requirements can be quoted as a package
or contract.
Can I request revisions to a design?
Revision arrangements should be confirmed when your order is placed.
The agreed quote will specify the included revisions and any charges
for changes beyond the original brief or approved concept.
What should I provide when ordering a flyer?
Provide the event name, date, venue, start time, contact information,
logos, photos, required wording, preferred dimensions, and any
reference designs. Clear information helps us produce artwork
that matches your brief.
06
Projects, Timelines & Contracts
Working together successfully
How long does a website take to build?
Delivery time depends on the project size, content readiness, design
approvals, integrations, and revisions. We will agree on an estimated
timeline and milestones after reviewing the project requirements.
What do you need from me before starting?
We may need your business information, logos, brand assets, website
content, product details, domain access, integration credentials,
and feedback on designs. Access credentials should be shared securely,
not through public messages.
Do you offer ongoing contracts?
Yes. Contract and retainer services are negotiable. Pricing depends
on the requested services, workload, deliverables, response times,
and contract duration. We can prepare a proposal based on your needs.
Can I request a special quote for a large project?
Absolutely. Custom platforms, complex portals, large e-commerce
systems, integrations, and multi-service projects are assessed
individually. Send us a brief describing your goals, required
features, timeline, and budget range.
How do I get started?
Visit our Contact Page
and tell us about your project. We will review your requirements,
discuss the best approach, and confirm the scope, quotation, and
next steps before work begins.
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Project features, pricing, delivery timelines, payment terms, hosting,
domain arrangements, and maintenance responsibilities are confirmed
in the relevant written quotation or agreement.